Mobile Device Support Technician, Specialist - Resume, Curriculum Vitae Example

Personal data:

Name: Blanche MD Specialist
Date of Birth: 1-st October 1982
Email: blanche-md-support@mdm-spec-tech . Com
Phone: 458545854585
Address: Android Avenue 2015/6, London

Education:

2003 - 2006
MD University
Faculty of Information Technology and Mobile Devices
bachelor's degree
Thesis: The Role of First Level Support in Mobile Devices Management

1997 - 2001
IT School of Thomas A. Edison
Bristol

Job Experiences:

2015 - today
Unnamed State Authority
London
Security sector

Mobile Devices First Level Support Specialist

(12 000 Mobile Devices including (iPhones, iPADs, Windows Phones and Android phones and tablets))
Users and devices registrations (Google, Apple or MS accounts, devices configuration), actual problems solving, MDM operations (registration, wipe, retirement, label assignment), internal apps installations, testing of new versions of mobile device operation systems, daily reports)

2013 - 2014
CSCA Bank
London
Banking sector

Android and iOS Support Technician

( 5 000 Users (4 000 iPhones, 1 000 Android devices))
Registration of users and devices, Google ID and Apple ID creation, MDM Mobile Iron operations (devices and users management, app distribution, policy and configuration management), new technologies testing (Black Berry, Samsung Knox)

2010 - 2013
First Mobile Devices Reseller
Manchester
Telecommunications, retail network

Help Desk Support Specialist (Mobile Devices)

(HW, SW support, Windows Mobile, iOS, Android, Symbian)
Call-center member, 24/7, problem solving, problem escalations to suppliers

2008 - 2009
IBM GB
London
Information Technologies

Support Specialist

(First level support - solutions)
Public sector implementation

Trainings and Courses:

iOS Support (6.x - 9.x)
Android 5 Lollipop
OS X
Help Desk Knowledge
Help Desk Communications Skills
Windows Phone Expert
W10 Mobile Introduction
Mobile Iron Help Desk Knowledge
Google Apps
Android for Work
Samsung Knox
iPhones and iPADs HW Introductions
Call Center Stress Management for Operators
Mobile Devices Management System
Microsoft InTune and MDM

IT Knowledge:

MD platforms - iOS, Android, WP, W10, Windows Mobile, Symbian, BB
Computer platforms and apps - Windows, Unix, OS X, DB2, HP Service Manager, MS Office, ITIL Watcher
MDM systems - Mobile Iron, MS InTune, AirWatch

Languages:

English - native
French - basic

Skills and Certifications:

Help Desk Specialist
Android and Google Services, certification
iOS Support Certificate
Call Center Communication Skills Certificate
Symbian MS, Nokia certification
WP 8.1 Supporter, internal certification

Hobbies:

Sport and Culture
Mobile Devices Future
Traveling

Mobile Device Support Specialist Cover Letter Sample

Job Description

• Mobile Device Support Specialist Free Job Description

Article Field: Information Technology and Telecommunication

Author: Acesta-job.info

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Curriculum Vitae - Resume

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